From Scott Galloway to Carl Boutet to Steve Dennis, savvy business leaders and retail industry thought leaders agree on one thing: the COVID era was the great acceleration of eCommerce. Best estimate: Canada stepped into a pandemic time tunnel and came out the other end five online years later.
This year, retailers, big and small, are starting off once again with some degree of uncertainty as a result of the evolving pandemic. One thing we do know is that Canadians are now comfortable and savvy online shoppers. In fact, a 2021 PayPal Canada study, titled “Trends & Spends” found Canadians across the country are spending about $2-billion more a month online.
Our guest on this episode of The Voice of Retail has a front seat to the past, present and future of eCommerce and payments: Mike Monty, PayPal Canada’s head of enterprise sales. And he joins host Michael LeBlanc in this exclusive interview to share the insights