A look inside stores post COVID- and how to get there

While the pandemic has emphasized the importance of digital channels in retail, what shifts are retailers facing as brick and mortar stores come out of extended lockdowns? Michael LeBlanc talks about brick and mortar retail trends with Steve Hart, the founder and CEO of the retail architecture and planning firm DedON. With projects all over the world, this North American-based company specializes in designing and optimizing retail spaces for clients such as Polo Ralph Lauren to Cineplex and Loblaws. Steve compares interviews with clients in 2019 with interviews from 2021, identifies changing trends in technology and materials, and lays out key takeaways for retailers that are opening their doors again.