Scott Arsenault, President of Ren’s Pets and Rob Garf, VP Strategy & Insights, Salesforce

In this episode, Michael welcomes Scott Arsenault, President of Ren’s Pets, a regional pet store chain based in Ontario with national ambitions and expanded store fleet and powerful online solutions, and we talk about the tremendous growth of online and a category benefiting from an explosion of demand due to the COVID-19 era. Next, Michael talks with one of the sharpest analysts and observers in the retail industry, Rob Garf, Vice President, Strategy and Insights, Retail and Consumer Goods at Salesforce as Rob shares key North American Black Friday/Cyber Monday retail and consumer trends.