First up in this episode Tanbir Grover joins me for the first of a two part interview, reflecting on his twelve years at the forefront of digital retail and eCommerce in Canada, working for retail brands including Sears Canada, Hudson’s Bay and Lowe’s Canada. We talk corporate culture, the history of Canadian eCommerce and the state of online retail today and how we got here from there and where we’re going next. Next, April Sabral joins me to kick off the new retail year sharing her incredible experience on the front lines of retail for twenty five years – from Starbucks, to Apple to David’s Tea. April talks about what retailers should be thinking of in terms of their associates, how your willingness to recommend scores need to encompass employee satisfaction, the recipe for success for retailers and driving in-store conversion through training and development and fills us in on her new venture, RetailU.ca

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